If your card is lost or stolen, freeze it straight away to stop anyone using it. You can then unfreeze it if you simply mislaid it, or order a replacement if it is gone for good.
Freeze your card immediately
Go to Cards.
Select the card you want to freeze.
Select Freeze card. This stops all transactions immediately.
If you mislaid your card and then find it, you can unfreeze it instantly in the same place. If your card was stolen, leave it frozen and order a replacement instead.
If you suspect fraud
Freeze your card first, then contact Zazu support [placeholder: how — chat in the app, and a phone number if there is one]. Do this even if you have not seen an unfamiliar transaction yet.
Leave the card frozen and order a replacement rather than unfreezing it.
Order a replacement card
Go to Cards.
Click Create new card and follow the card ordering flow.
A fee may apply to replacement cards